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Defend Help

Sign in to Defend and recover access

Audience: users and administrators. Editorial review: 2026-09-15.

Defend and ChatGPT have separate sessions. Signing in to one does not sign you in to the other.

Steps

Section titled “Steps”
  1. Open your organization’s Defend dashboard link, or the extension popup.
  2. Enter your Defend account credentials. Do not share your password with anyone.
  3. If an error appears, check that you are using the account and environment provided by your administrator.
  4. If you forgot your password or your invitation link expired, contact your administrator. Self-service recovery is not verified in this version; do not rely on the popup’s forgot-password link.

Expected result

Section titled “Expected result”

You can access your account. In the extension, check protection again after signing in; an open session alone does not prove that the tab is protected.

More help

Section titled “More help”

See check protection, troubleshooting and frequently asked questions. If the issue persists, contact your administrator without sharing sensitive data.