Frequently asked questions
Audience: users and administrators. Editorial review: 2026-09-15.
Do I need to sign in to read help?
Section titled “Do I need to sign in to read help?”No. Articles and search are public. To use protection, check your Defend session and state.
Is turning the switch on enough?
Section titled “Is turning the switch on enough?”No. Wait for the popup to confirm active protection on the tab. Read check protection.
Does a low score mean I can send any data?
Section titled “Does a low score mean I can send any data?”No. Risk Score is an indicator and does not replace your organization’s policy.
Should I disable Defend if it blocks a send?
Section titled “Should I disable Defend if it blocks a send?”No. Review the limited-protection notice and resolve the issue before continuing.
Must I accept analytics to search?
Section titled “Must I accept analytics to search?”No. This help version contains no analytics; local search works without it.
Where do I report a problem?
Section titled “Where do I report a problem?”To your organization’s administrator, using fictional data without passwords, documents or original conversations.
More help
Section titled “More help”See check protection, troubleshooting and privacy and limits. If the issue persists, contact your administrator without sharing sensitive data.